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I can't upload / download files
I can't upload / download files
TransferChain Team avatar
Written by TransferChain Team
Updated over a week ago

If you can't immediately upload or download a file on TransferChain, there are several possible reasons:

1) If your internet connection is slow, it will affect your upload and download performance. You can check your internet connection performance at speedtest.net.
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2) TransferChain encrypts/decrypts data on the client-side, thus depending on your device's specifications and age CPU usage might affect your upload and download performance.
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To check CPU usage on Windows and Mac, you can use the built-in system tools provided by each operating system. Here's how to do it:

On Windows:

Task Manager:

  • Press Ctrl + Shift + Esc to open Task Manager.

  • Alternatively, right-click on the taskbar and select "Task Manager."

  • In Task Manager, go to the "Performance" tab to view CPU usage. You can also go to the "Processes" tab to see the CPU usage of individual processes.

On Mac:

Activity Monitor:

  • Open Spotlight by pressing Cmd + Space and type "Activity Monitor," then press Enter.

  • Alternatively, you can find Activity Monitor in the "Applications" folder under "Utilities."

  • In Activity Monitor, go to the "CPU" tab to see the overall CPU usage and the CPU usage of individual processes.

These tools provide real-time information about CPU usage, helping you monitor system performance and identify processes that may be consuming excessive resources.

3) If you are using anti-tracker software or a VPN might block the upload or download. Please try uploading or downloading after turning them off.

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