If you forgot your password and are not receiving the "forgot password" email, please check your spam folder in your email inbox. Also, make sure you have not blocked [email protected]

If you are having problems restoring your cloud, please ensure you are entering the correct recovery phrases. If you are sure that you are using the correct words and still getting an error message, try clearing your browser cache. You can check how to do it from this link.

If you continue to have issues, please take a screenshot as instructed in the video and send it to [email protected] (You can take a screenshot as shown in the video at exactly 00:30 of the duration).