If you encounter a "Encountered a connectivity problem" error while restoring or creating a new cloud, please check the list below. This issue is typically caused by blocking software on your internet network, which interrupts the connection to client-side applications like TransferChain.
Turn off any VPN or anti-tracker software if you're using them.
If you're on a corporate device, contact your IT administrator to ensure that the network isn't being blocked by a firewall, DLP, or other internet security software.
Try logging in with a different browser, as the issue may sometimes occur specifically in one browser.
If you're sure none of these are present on your device, please reach out to us at [email protected].
P.S.: To ensure your internet network isn't blocking the connection, try restoring or creating your cloud using a different internet network.