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I reset my password on another device and can’t access my account. What should I do?

Written by TransferChain Team

If you reset your password from a different device, your access on all other logged-in devices will be restricted. This is done automatically for your security.
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To regain access to your account, follow these steps:

  1. On the login page, look for the trash icon next to your email address.
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  2. Click this icon to remove your encrypted database from your local browser.

  3. Refresh the page and enter your login details again.

  4. You’ll see a page with two options: “Restore my Cloud” and “Create a new Cloud.”
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  5. Select “Restore my Cloud” and enter your Recovery Phrases to start the restoration process.

Once completed, your account will be successfully re-synced.

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