Account Management

I have lost my TransferChain password

If you have forgotten your TransferChain password, you can reset it in the app by following these steps: 1) Click on "Forgot your Password" 2) Enter your email 3) Enter the verification code that was sent to your email. 4) If you have your recovery phrases, you can reset your

What is the Recovery Phrase and what happens if I lost it?

A recovery phrase, also known as a seed phrase or mnemonic phrase, is a sequence of words that serves as a backup. You can consider it a human-readable form of your private key. The "Recovery Phrase" allows you to sync your account to another device and restore your data. It

How do I change my TransferChain password?

If you want to change your TransferChain password, you can reset it in the app by following these steps: Go to the settings in the lower left corner of the Web App and access the security section. There, you will find the "Change Password" button, and you can set your

How to reset my account?

I know my password: If you know your password, you can log out of your account by clicking the "Flush from browser" in the profile section. After that, please attempt to log in to your account again. After you log in, choose the "Create a New Cloud" option. Please note

I am not receiving emails from TransferChain

If you haven't received the email to activate, cancel, or reset your account, please check your email client's junk folder and spam filters. If the email does not appear in any of the email folders, contact your email service provider to determine if there is a block on TransferChain emails.

I did not receive my verification email

Check your spam folder to make sure the email didn't end up there. You can also add the email address to your address book and then try sending the email again. If you still don't receive the email, contact your email service provider to troubleshoot the issue

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