Possible Cause: The company's firewall or VPN settings may be blocking emails from TransferChain.
Solution: Add TransferChain's domain to the firewall or VPN allowlist.
Steps to Resolve
1) Identify the Email Domain:
The domain used by TransferChain for sending emails is [example: @transferchain.io & @transferc.email]
2) Access Firewall or VPN Settings:
Log in to your firewall or VPN management console.
Navigate to the section where you can manage allowed domains or whitelist settings.
3) Add TransferChain Domain:
Add the TransferChain email domain (e.g., @transferchain.io & @transferc.email) to the allowed list.
Ensure that all subdomains of TransferChain are also included if necessary.
4) Save and Apply Changes:
Save the updated settings.
Apply the changes to ensure they take effect immediately.
5) Test Email Delivery:
Request a new email from TransferChain.
Check if the email is successfully received.
6) Monitor and Verify:
Monitor your email system to ensure that emails from TransferChain continue to be received without issues.
Note: If the problem persists after whitelisting the domain, contact your IT department or firewall/VPN provider for further assistance.